FAQ

How long does delivery take?

Standard delivery typically takes 7–14 business days for UK orders. International orders may take longer depending on the destination.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Please check our shipping policy for the latest thresholds and conditions.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order online.

What if my order is delayed?

If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate straight away.

Do you ship internationally?

Yes, we ship to many countries across Europe and beyond. Shipping times and costs vary by destination.

Can I change my delivery address after ordering?

Please contact us as soon as possible if you need to update your delivery address. We'll do our best to help before your order is dispatched.

What if my item arrives damaged?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we'll arrange a replacement or refund.